Please do not hesitate to contact us with questions or concerns.
Existing customers can submit support tickets via email or via our ticketing system any time of day or night. Support tickets are assigned to a staff person and tracked to ensure that your questions are addressed in a timely manner.

- The PXLBOX Team

 

sales inquiries
sales [at] thepxlbox.com

technical support questions
support [at] thepxlbox.com


  
         
  DNS Servers
Hosting customers should use the following nameservers:

ns1.thepxlbox.com
ns2.thepxlbox.com

Control Panel Access
All of our hosting accounts are equipped with a password protected graphic control panel. It provides access to tools for maintaining and enhancing your web presence.

http://yourdomain.com/cpanel


 

   Open a Support Ticket by Email
Send us an email if you are having difficulties with your account.

support [at] thepxlbox.com

Billing and Account Updates
You can make updates to your billing method and contact information, or modify your services through our online account system. Log in below.

 
 
   
   

 
     
 
Follow the following steps if you can't view your site via a web browser.
Step 1: Try Surfing Other Sites
Try viewing other web sites such as Yahoo or Google in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your internet connection rather than your web site's connectivity. Alternately, call a friend and ask them to view your web site.
Step 2: Check Our Network Status Page
Login to your Control Panel with your username and password. You will be able to check the status of the server your website is on. Look for Service Status under General Server Status on the left hand side.
Step 3: Contact Technical Support
If all else fails, submit a support ticket by sending an email to support [at] thepxlbox.com